Be an Al-Anon/Alateen Office Volunteer!

A Rewarding Twelfth Step Opportunity for Al-Anon Members

Both Minneapolis Al-Anon/Alateen Information Services (Mpls AIS) and St. Paul Al-Anon/Alateen Intergroup (SPIG) depend on office volunteers to serve the membership and carry our message of hope and help to families and friends of alcoholics.

You will be trained in what to do and how you can share your experience, strength and hope in accordance with the principles of our program. Every Al-Anon or Alateen member with recovery and gratitude is invited top articipate in this service adventure.

Because of our tradition of being fully self-supporting, only Al-Anon or Alateen members are eligible to be volunteers.

St. Paul Al-Anon/Alateen Intergroup

During the COVID-19 pandemic, we are operating on limited hours. As of October 28, 2021, we have volunteers who have committed to staffing the office noon to 4 PM every Monday, Tuesday, Thursday and Friday and noon to 8 PM every Wednesday. It is closed Saturdays. We are seeking volunteers or teams of volunteers who will commit to keeping the office staffed on all Saturdays. It is more important than ever to call the office (651-771-2208) before coming in.

The SPIG office is at 253 State St on St. Paul’s West Side (map). You may have use the address 253 South State St. when using a GPS. Since SPIG is an all volunteer organization, our office is closed when no volunteer is available, making this Twelfth Step work particularly important.

Two vital responsibilities of office volunteers in St. Paul are to answer the telephone and sell literature and medallions. Most calls are questions about meeting times and places which you will be able to answer using information from a detailed meeting directory. Other calls are from people with questions about Al-Anon or just needing someone to talk to about issues related to living with a problem drinker. You are not there to give advice. A referral list of volunteers willing to take extended time on the phone to share their experience strength and hope is available to you.

Information on specific days for which no volunteer is currently scheduled is in the calendar below. If you see a lot of red or yellow, it means the office will probably be closed too often.

If you have been an Al-Anon member for at least one year and think you might be willing to be an office volunteer for SPIG, please call 651-771-2208 or email Email will be forwarded to the office volunteer coordinator.

Minneapolis Al-Anon/Alateen Information Services

Minneapolis AIS office at 7204 West 27th Street, Suite 101 in St. Louis Park (map) is currently open from 9 am to 4 pm Monday through Friday. Before the pandemic, it was also open 9 am to 1 pm on Saturday. As the pandemic wanes, we hope to restore this schedule. Mpls AIS has paid employees who keep the office open even when there is no volunteer available. Office volunteers are nonetheless vital.

As an office volunteer you will answer the telephone, providing meeting information and a listening ear. You may refer callers to Al-Anon members willing to take extended time to share their experience, strength and hope. When you are not answering the phone, you may have the opportunity to help on other projects.

If you think you might be willing to be an office volunteer at Mpls AIS, please call 952-920-3961 or email The usual office volunteer shifts are 9:30 am – 12:30 pm and 12:30 pm – 4:00 pm weekdays and 9:30 am – 1:00 pm on Saturdays. The uncovered shifts change from week to week, but when you call we can check the volunteer signup sheet.

Other Volunteer Opportunities

Another great opportunity for Twelfth Step work is as a home phone volunteer. See the Home Phone Volunteer page for more information.

Times When Office Volunteers Are Needed

St. Paul Al-Anon/Alateen Intergroup

October 2021
Sun Mon Tue Wed Thu Fri Sat
          1 2
          OK XXX
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
OK = Volunteer scheduled, XXX = Volunteer needed, Closed = Office closed, OK_OK = Day & eve volunteer scheduled, OK_XXX = Eve. vol. needed, XXX_OK = Day vol. needed, XXX_XXX = Day & eve vol. needed
November 2021
Sun Mon Tue Wed Thu Fri Sat
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
Closed OK OK OK_OK Closed OK XXX
28 29 30        
Closed OK OK        
OK = Volunteer scheduled, XXX = Volunteer needed, Closed = Office closed, OK_OK = Day & eve volunteer scheduled, OK_XXX = Eve. vol. needed, XXX_OK = Day vol. needed, XXX_XXX = Day & eve vol. needed

On days when we are open, afternoon shifts are from noon to 4:00 pm and from 9:00 am to 1:00 pm Saturday. Evening shifts are 4:00 pm to 8:00pm Wednesdays. We will not be opening on other days until we have commitments from volunteers that a shift will be staffed on an ongoing basis. Call 651-771-2208 or email if you are able to volunteer any days marked XXX, XXX_XXX, XXX_OK, or OK_XXX.

NOTE: Although every effort is made to keep the information in the calendar up-to-date, it should not be relied on as indicating that there is or is not a volunteer in the office on any particular day. You should always call the Intergroup office (651-771-2208) before you come in to purchase literature.

Minneapolis Al-Anon/Alateen Information Services

In normal times, shifts are 9:30 am to 12:30 pm and 12:30 pm to 4:00 pm Monday through Friday and 9:30 am to 1:00 pm Saturdays. Currently the office is staffed Monday through Friday by the office manager. Call 952-920-3961 to learn the shifts for which volunteers are needed.

Twin Cities Al-Anon/Alateen Home | Minneapolis AIS Home | St. Paul Al-Anon Intergroup Home

Updated 28 October 2021